Veyla Boutique Return & Refund Policy

Last Updated: October 5, 2026

At Veyla Boutique, we want you to be satisfied with your purchase. If you are not completely satisfied with an eligible item, you may request a return within 30 days of the date your order was delivered, subject to the terms and conditions below.

By placing an order with Veyla Boutique, you acknowledge and agree to the terms of this Return & Refund Policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must generally be met:

• The return request must be submitted within 30 days of delivery.
• The item must be in its original condition.
• The item must be unused and unworn, except where reasonably necessary to inspect or try the product.
• The item must not be damaged, altered, washed, or modified after delivery.
• The item should include its original packaging, tags, accessories, and other components, when applicable.
• Proof of purchase or a valid order number must be provided.
• Certain products may be excluded from returns as described below.

Veyla Boutique reserves the right to refuse a return if the product does not meet the eligibility requirements.

2. Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and provide:

• Your order number
• A description of the issue
• Clear photographs or videos showing the item and the issue
• Your full name and contact information

We will review the information and determine the appropriate resolution. Depending on the circumstances, we may offer a replacement, store credit, or refund.

For damaged or defective items, please contact us before sending anything back. Do not return an item without receiving return instructions from Veyla Boutique.

3. Non-Returnable Items

Certain products may not be eligible for return for safety, hygiene, personalization, or other reasons.

Non-returnable items may include:

• Personalized or custom-made products
• Products made specifically to your specifications
• Perishable goods
• Products with an expiration date
• Personal hygiene products
• Underwear or intimate apparel
• Opened cosmetics or beauty products
• Downloadable digital products
• Software or other digital products that have been accessed or downloaded
• Gift cards
• Items marked as final sale or non-returnable at the time of purchase

If you are unsure whether an item is eligible for return, please contact us before sending the item back.

4. How to Request a Return

To request a return, contact Veyla Boutique at:

Email: [Veyla Boutique Email]

Your return request should include:

• Full name
• Order number
• Email address used to place the order
• Item(s) you would like to return
• Reason for the return
• Photos of the item, if applicable

After reviewing your request, we will provide you with return instructions if your request is approved.

Do not send a return to the address listed on your package or to the original sender unless Veyla Boutique specifically instructs you to do so.

Returns sent without prior authorization may not be accepted.

5. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise required to be covered by applicable law, the customer is generally responsible for the cost of return shipping.

We recommend using a shipping method that provides tracking and proof of delivery.

Veyla Boutique is not responsible for packages that are lost, stolen, or damaged while being returned to us when the customer is responsible for arranging the return shipment.

6. Returns for Internationally Shipped or Dropshipped Products

Some Veyla Boutique products may be fulfilled and shipped directly from international suppliers or fulfillment centers.

As a result:

• Return addresses may differ from the address shown on the original shipping package.
• Some returns may need to be sent to an international return facility.
• The customer may be responsible for return shipping costs unless the item was defective, damaged, incorrect, or applicable law requires otherwise.
• Customs duties, taxes, or other international shipping charges may not be refundable unless required by applicable law.
• Customers should not send products directly to an overseas supplier unless Veyla Boutique has provided the appropriate return address and instructions.

We will provide the applicable return instructions after reviewing your return request.

7. Order Cancellation

If you wish to cancel an order, contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate cancellation requests received before an order has been processed or shipped. However, we cannot guarantee that an order can be canceled once processing or fulfillment has begun.

If an order has already been shipped, you may need to receive the package and follow our return procedure.

Refusing delivery or allowing a package to be returned to the sender does not automatically constitute an approved return.

8. Refunds

Once your returned item has been received and inspected, we will notify you whether your return has been approved or rejected.

If approved, your refund will be issued to the original payment method used to place the order, unless otherwise agreed.

Depending on your bank, credit card company, or payment provider, it may take several business days for the refund to appear in your account after we issue it.

Veyla Boutique is not responsible for delays caused by your financial institution or payment provider.

9. Shipping Charges

Original shipping charges are generally non-refundable, except where required by applicable law or where the refund is related to an error on our part, such as sending the wrong item.

Return shipping costs are generally the responsibility of the customer unless otherwise stated in this policy or required by applicable law.

10. Partial Refunds and Reduced Value

In certain circumstances, a refund may be reduced or denied if an item has been:

• Used beyond what is reasonably necessary to inspect or evaluate it
• Worn or washed
• Damaged
• Altered or modified
• Missing original components or accessories
• Returned without its required packaging
• Returned outside the applicable return period

Any reduction in the refund amount will be determined based on the condition of the returned item and applicable law.

11. Exchanges

Veyla Boutique may offer exchanges at its discretion and depending on product availability.

If the requested replacement is unavailable, we may offer another available resolution, such as a refund or store credit where appropriate.

Customers requesting an exchange should contact us before sending the original item back.

12. Store Credit

In certain circumstances, Veyla Boutique may offer store credit instead of a refund.

Store credit may be provided when agreed upon by the customer and Veyla Boutique or when appropriate under the circumstances.

Any applicable terms or expiration dates for store credit will be communicated at the time it is issued.

13. Refunds for Defective or Incorrect Items

If Veyla Boutique sends you an incorrect item or you receive an item that is defective or damaged upon arrival, please contact us promptly.

Depending on the situation, we may provide:

• A replacement
• A full or partial refund
• A prepaid return label
• Another appropriate resolution

We may request photographs, videos, or other information to verify the issue before providing a resolution.

14. Fraudulent or Abusive Returns

Veyla Boutique reserves the right to investigate and refuse returns or refunds where there is evidence of fraudulent, abusive, or dishonest return activity.

Examples may include:

• Repeatedly returning used or damaged products
• Returning products that were not purchased from Veyla Boutique
• Providing false information about an order
• Attempting to obtain multiple refunds for the same order
• Returning materially different products from those purchased

Nothing in this section is intended to limit any rights you may have under applicable law.

15. Return Processing Time

Once your return arrives at the designated return facility, please allow reasonable time for the package to be received, inspected, and processed.

After your return is approved, the refund will be submitted to your original payment method.

Your financial institution may require additional processing time before the funds become available in your account.

16. Packages Lost During Return Shipping

If you are responsible for returning an item, we strongly recommend obtaining tracking information and proof of shipment.

Veyla Boutique may not be able to issue a refund for a return that never arrives at the designated return facility.

If tracking confirms that a returned package was delivered but we have not received it, please contact us with your tracking information so that we can investigate.

17. Policy Changes

Veyla Boutique reserves the right to modify or update this Return & Refund Policy from time to time.

Any changes will be posted on this page and will become effective when published, unless otherwise stated.

The version of the policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.