Shipping policy
Veyla Boutique Shipping Policy
Last Updated: October 5, 2026
Free Shipping
We are proud to offer free shipping on eligible orders!
At Veyla Boutique, we work to process and ship orders as quickly as possible. Orders may be fulfilled and shipped through our suppliers, fulfillment partners, or distribution facilities, including facilities located outside the United States.
During periods of high demand, holidays, promotional events, or other circumstances that increase order volume, processing and delivery times may take longer than usual.
1. Order Processing
Orders are generally processed Monday through Friday, excluding U.S. holidays.
Please allow approximately 3–10 business days for your order to be processed before it is shipped.
Once your order has been processed and shipped, you will receive a shipping confirmation email containing tracking information when available.
Processing times are estimates and are not guaranteed. Certain products or orders may require additional processing time.
We do not typically process or ship orders on weekends or U.S. holidays.
2. Shipping Times
After your order has been processed and shipped, delivery times depend on your shipping destination, carrier, customs procedures, and other factors outside of our control.
Estimated delivery times are:
| Destination | Estimated Delivery Time |
|---|---|
| United States | 7–15 business days |
| Canada | 7–16 business days |
| Europe | 7–14 business days |
| Central America | 10–25 business days |
| Australia / New Zealand | 10–26 business days |
| Other destinations | 11–30 business days |
These are estimated delivery times, not guaranteed delivery dates.
In exceptional circumstances, delivery may take longer than the estimated timeframe and may reach approximately 40 business days.
3. U.S. Shipping
For customers located in the United States, the estimated delivery timeframe is generally 7–15 business days after processing and shipment.
Delivery times may vary depending on the destination, carrier capacity, weather, holidays, customs procedures when applicable, and other circumstances beyond our control.
4. Tracking Information
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking number to monitor the progress of your shipment.
Please note that tracking information may take several days to become active after the package has been shipped.
If your tracking information does not immediately show movement, this does not necessarily mean that your package is lost or delayed.
5. Changes to Shipping Information
If you need to change your shipping address or other delivery information, please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate address-change requests before the order has been processed.
However, once an order has been processed, packed, or shipped, we may not be able to make changes to the shipping information.
Veyla Boutique is not responsible for orders shipped to an incorrect address provided by the customer.
6. Order Cancellations
Because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be canceled after it has been submitted.
If you would like to request a cancellation, contact us as soon as possible.
If your order has already been processed or shipped, cancellation may no longer be possible. In that case, you may need to receive the order and follow our Return & Refund Policy.
7. Delays
Although we work to meet the estimated delivery times provided above, delays can occasionally occur.
Delays may be caused by circumstances including:
- Severe weather
- Carrier delays
- High shipping volume
- Holidays
- Customs processing
- Transportation disruptions
- Incorrect or incomplete shipping information
- International shipping restrictions
- Other circumstances outside our reasonable control
Veyla Boutique is not responsible for delivery delays caused by circumstances outside our control.
If your order appears to be experiencing an unusual delay, please contact our customer service team so we can help investigate the shipment.
8. International Shipping
Some Veyla Boutique orders may be fulfilled from or shipped through international facilities.
International shipments may be subject to customs inspections, import requirements, duties, taxes, or other fees imposed by the destination country.
Unless otherwise stated at checkout, any customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.
Veyla Boutique does not control customs processing times and cannot guarantee how long an international shipment will remain in customs.
9. Lost or Stolen Packages
Once an order has been delivered to the shipping address provided at checkout, Veyla Boutique is generally not responsible for packages that are subsequently lost or stolen.
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your delivery location.
- Asking household members or neighbors whether they received the package.
- Contacting the shipping carrier.
- Contacting us if you need additional assistance.
We may assist with contacting the carrier or investigating the shipment, but we cannot guarantee a replacement or refund for packages confirmed as delivered.
10. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete shipping information at checkout.
If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping costs may apply if the customer requests that the order be shipped again.
If the order cannot be reshipped, the customer may need to follow our Return & Refund Policy.
11. Multiple Items in One Order
If your order contains multiple products, items may occasionally be shipped separately depending on product availability, fulfillment location, or supplier.
You may therefore receive more than one package and more than one tracking number for a single order.
This does not necessarily indicate that an item is missing from your order.
12. Shipping Address Restrictions
We currently ship to locations supported by our available shipping carriers and fulfillment partners.
Certain locations may be unavailable due to carrier restrictions, customs regulations, logistical limitations, or other circumstances.
If we are unable to ship an order to the address provided, we will contact you regarding the available options.
13. Estimated Delivery Times
All delivery timeframes provided by Veyla Boutique are estimates.
We do not guarantee that an order will arrive within a specific number of business days.
Placing an order means you acknowledge that delivery times may vary depending on circumstances outside of Veyla Boutique's control.